Where can I learn more about UV-C technology and how it works?
Please visit our website for an in-depth overview of UV-C technology, educational resources, academic sources and testing videos at https://www.roninenergetics.com/pages/faqs
Last updated: September 14, 2020 08:52
How do I pledge for multiple units?
When backing a reward, on the screen where it asks for the ‘Pledge Amount’, manually input multiples of your reward level amount for however many units you would like to receive. ie) if a reward level is $80, pledge $160 to receive 2 units, $240 for 3, etc. The survey system at the conclusion of the campaign will automatically add the multiples to your order based on your pledge amount and also allow you to choose your options.
Last updated: September 14, 2020 08:53
Do you ship to my country?
If your country is not listed as available for a reward level, please send me a direct message through kickstarter and I will let you know if it can be activated.
Last updated: September 14, 2020 08:53
Do I have to pay customs when ordering to my country?
Duty and customs fees are set between the government of your respective importing country and Canada. Backers are responsible for any duty and customs fees when ordering as Ronin Energetics has no control over the import laws of your country. Please keep this in mind when ordering from countries outside of Canada, we greatly appreciate your understanding regarding this issue.
Last updated: September 14, 2020 08:53
Why do shipping costs vary to different parts of the world?
Shipping costs from Canada to various parts of the world and even within countries themselves can vary greatly for a number of reasons expressly determined by the shipping providers themselves(overall volumes, service availability, etc). In light of this, we still do our best to equalize the shipping discounts offered across the board regardless of country. We thank you for your understanding.
Last updated: September 14, 2020 08:53
Will there be stretch goals?
As with many of our prior projects, we plan to release new bonuses and add-ons as the campaign progresses so stay tuned to the project updates! We’d love to hear your feedback on what you would like to see.
Last updated: September 14, 2020 08:53
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.